Liquid Web is a website hosting service, offering a number of packages for any website or online venture. They are considered a top web hosting service, largely due to their ease of usability and unparalleled technical support and customer service. Here you will find a comprehensive and detailed LiquidWeb Hosting Review, with all the features and the information that you need about the company and its services.
Pros of Liquid Web hosting
Reviews for Liquid Web are generally very good, with very few reviews, communicating more dissatisfaction than satisfaction. With Liquid Web, you get your money’s worth with every hosting plan. A large proportion of the reviews states that, in comparison to other web hosting companies they’ve worked with, Liquid Web offers unparalleled uptime.
Personally, I’ve never found any problems with Liquid web hosting. Furthermore, there seem to be no issues with downtime for anyone, even those who have multiple websites hosted by Liquid Web.
Perhaps the biggest Pro, of selecting Liquid Web as your web hosting service, however, is their customer service. There seems to be an unprecedented attitude of trust between all staff, particularly technicians, and their consumers.
Users comment on the Liquid Web customer service, stating that they always feel valued by support workers. The service staff is always eager to help, and always try to help with every issue they are presented with, however, big or small. It’s this sense of a willingness to help which sets the Liquid Web customer service apart from their competition.
Within the customer support element of Liquid Web’s services, the online chat function appears extremely convenient, user-friendly and effective. LiquidWeb users comment that they often obtain customer service solely from the online chat function. And that it’s more than sufficient in terms of fixing their issues. An effective online chat function, such as this ensures that customers needn’t wait on hold for minutes and minutes, effectively eating into their day and costing them both time and money.
To make things easy for all, here are the Pros of Liquid Web as a leader web hosting provider:
- Powerful SSD servers
- Strong server security and daily scanning against malware and virus
- Best quality hardware available in the market
- Sophisticated infrastructure with maximum performance
- Amazing 100% Uptime guaranteed
- Professional and easy control panel
- Award winner customer support
- Very friendly customer support with the minimum waiting time for customers
- Thousands of positive reviews around the web that recommend the company
- Storm on demand servers
- The fastest and the best dedicated server provider
- The best VPS hosting with powerful resources and super fast servers
- SSL certificates with the maximum encryption and security
- WordPress optimized hosting
- ECommerce web hosting with PayPal integration
- Daily server backup service
- PHP hosting
- Cloud hosting
- One-Click Auto-installer software
- Fully managed web hosting service
- API access
- MySQL hosting with the latest versions
- Easy upgrade or downgrade resources of the server
- Enterprise hosting
- PCI compliant hosting
- Premium data centers
- More than 400 on-site staff members, including technicians, and engineers
- Free site migration service
Here is one section of the Liquid Web data center that’s well-built with sophisticated infrastructure and lots of work:
The usability of the features offered by Liquid Web as a hosting company are largely uncommented on in the majority of online reviews. This suggests that they work well and that there are no substantial issues to be found, since no news is, generally speaking, good news.
- Read also: Unlimited bandwidth VPS web hosting.
The Liquid Web data centers use a well-configured power system to maintain the high level of performance without affecting the server quality and response time. All that comes with top level security from a trusted web hosting company with years of experience. Here are the main features of every data center in the USA for LiQuid Web:
Cons of Liquid Web
Whilst the customer service, in general, is largely praised by the majority of Liquid Web users, the technical support itself has recently come under some criticism. There seems to be a feeling that Liquid Web are, due to their success, growing rapidly and are not able to keep up with their customer’s technical support needs. In short, it seems that the company growth is compromising their ability to offer stellar technical service at all times.
The main Liquid Web Complaints are that newer members of support staff seem to be inadequately trained before being allowed to deal with customers and offer them support. Liquid Web Reviews regarding technical support remain inconsistent, and it’s this issue which appears to be the most problematic for the most consumers.
The cost of the service, or services, offered by Liquid Web are on the more expensive end of the market. This is not largely complained about by customers. However, it does seem to deter new customers from moving to Liquid Web from some of their cheaper competitors. Although users feel that they pay more for a better product and a better service. The fact that Liquid Web is more expensive than many other web hosting services remains a con.
The features of Liquid Web are mostly unmentioned in the majority of reviews. However, some consumers find frustration in the lack of a scriptable FTP method. Customers find options of methods to create offside incremental backups highly useful, and this is an area in which Liquid Web could improve.
Web hosting performance
A variety of web hosting plans are available from Liquid Web. They offer plans and packages to suit everyone and anyone’s internet web hosting needs, from simple WordPress blogs, to complex, tailored Drupal CMS systems. Liquid Web also offers a PHPBB forum hosting, osCommerce online stores and many more plans to suit many more ventures.
All of Liquid Web’s web hosting options are extremely high-performance, with maximized speed across all elements of all web ventures, including SSD storage as a basic feature on all web hosting plans offered.
When it comes to the range of features offered on Liquid Web’s hosting plans, there are a number of highly useful, invaluable features. Unlimited email accounts, cPanel control panel, SSH secure shell access, redundant nightly backups and full heroic support management are all given with every web hosting plan offered by Liquid Web.
Liquid Web’s web hosting performance is trusted. They offer high-performance hosting for any number of different websites or online ventures. Alongside this, Liquid Web ensures customer satisfaction with high-performance web hosting plans that come with basic features, all of which are highly useful and required for the vast majority of all website styles.
Hosting plans and prices
Liquid Web offers four main plans to all customers, which are flexible (or liquid) in that they can be used and adapted to suit all website and internet needs. The four plans are called Standard, Webmaster, Professional, and Semi-Dedicated. Of course, each of these plans ranges in not only features but price.
The Standard plan is used to host a single website or blog. It includes 5 GB of SSD disk space as well as 240 GB transfer bandwidth. The same plan also comes with two free domain names, which usually cost an upfront fee. This particular package is priced at $14.95 per month.
The Webmaster plan can host multiple websites, so it’s ideal for professional web developers or those who own and deal with more than one website. With the Webmaster plan, 20 GB of disk space is offered along with 400 GB transfer bandwidth, and three free domain names. Considering all of the extras on top of the Standard plan, the Webmaster plan offers excellent value for money, at $19.95 per month.
Whilst the Webmaster plan offers everything necessary for managing multiple websites, the Professional plan takes the service a step further. Not only does it offer more disk space and bandwidth, as well as five free domain names, but it includes a dedicated IP address and SSL which comes with a free standard SSL certificate. The Professional plan offers 40 GB of disk space with 640 GB transfer bandwidth. The Professional plan is priced at $24.95 per month.
The Semi-Dedicated plan offers all that is present in the Professional package, plus more. With the Semi-Dedicated plan, users are guaranteed server CPU and RAM. Features include 1 CPU core and 1 GB of RAM, Burstable to 2 CPUs and 2 GB of RAM. 40 GB of SSD Disk Space, five free domain names, 640 GB transfer bandwidth, a free standard SSL certificate and a dedicated IP address are all also offered. The Semi-Dedicated plan is priced at $40 per month.
The customer support
The customer support offered by Liquid Web is, on the whole, excellent. LiquidWeb offers a customer support around the clock, 24/7. They term their technical support Heroic Support and pride themselves on their heroic efforts when it comes answering every question or fixing every issue raised by any one of their customers.
LiquidWeb has a 30-minute help desk guarantee, as well as a 59-second live chat guarantee and a 59-second phone call guarantee. In short, Liquid Web feels so confident in their technical support staff that they promise customer satisfaction within 30 minutes when users call the help desk, or within 59 seconds when using the live chat function or if a technical support staff member calls a customer directly.
The fact that there are multiple options when it comes to Liquid Web users contacting support staff is certainly positive. The online chat function provided by Liquid Web is particularly user-friendly and hassle-free. However, Liquid Web has come under recent criticism for the reported decline in good technical support staff.
It seems that newer technical support employees are not adequately trained to deal with customer queries, resulting in frustration for Liquid Web users and the tarnishing of Liquid Web’s stellar customer support reputation. This being said, the customer service offered by Liquid Web is still excellent, and their staff remains friendly, willing and helpful.
The control panel
Liquid Web uses cPanel as their control panel of choice. cPanel is a Linux-based control panel. Its purpose is to make hosting a website simpler and more user-friendly, by providing a graphical interface along with other tools, specifically automation tools. cPanel is purposefully designed to work for administrators, resellers and the end-user owners of the website, using its three-tier structure. Within this, all users of the website are able to control the website through an ordinary standard web browser.
Liquid Web offers both, Linux hosting and Windows server hosting, So, it has the most popular server operating systems that you can choose from.
Liquid Web favor cPanel as their control panel due to its excellent GUI (graphical user interface). In addition to its command line and API-based access, making it easier for third parties to automate standard system administration processes.
The cPanel is extremely user-friendly and simple to use. For Liquid Web users, it comes with Softaculous, an innovative one-click installer. That’s what makes it easy to install software such as WordPress on the plan, in addition to other plugins. All in all, Liquid Web appears to be committed to ensuring that they are offering not only the best and most comprehensive control panel possible but the control panel. That offers the most flexibility, allowing all Liquid Web users to benefit from it.
Of course, the one click auto-installer software comes with hundreds of open source applications including the following ones in the image:
Why is the service recommended?
Liquid Web is recommended as a service for a number of reasons. From its customer service to its user-friendly priorities, it is an excellent option when it comes to choosing a web hosting service provider.
The first reason for recommending Liquid Web’s service is their uptime/downtime ratio. It seems that there is very little downtime on websites hosted by Liquid Web, causing little, if any, inconvenience or disruption to users and consumers.
Whilst Liquid Web does seem to be a little more expensive than some of its main market competitors, a certain level of good value for money seems to be maintained. Customers seem to feel that they get their money’s worth, with very complaints on record of consumers who feel that they are paying too much for the service they are provided with.
Good customer service and technical support are what Liquid Web pride themselves on most. They claim that the support offered is heroic, referring to their support staff as heros. Whilst there do seem to be some negative comments regarding apparent changes to the technical support staff, the general consensus seems to be that Liquid Web’s technical customer support staff are enthusiastic when it comes to helping their customers. Liquid Web’s technical service is described as friendly and helpful, and staff certainly seem to be more than willing to go above and beyond when it comes to helping and aiding their customers with any query or issue, be it big or small.
All of Liquid Web’s functional is extremely user-friendly, from its clear and comprehensive website and handy online chat function, to the very control panel it uses. Liquid Web pride themselves on the usability of all functions that come under their umbrella, with an emphasis on making life as simple and easy for their users and consumers as possible.
When it comes to the web hosting itself, Liquid Web offers high-performance web hosting, and a number of hosting plans to choose from. The four available hosting plans are the Standard plan, the Webmaster plan, the Professional plan and the Semi-Dedicated plan. The range of plans offered allows customers to select the best option for them, tailoring the plan to their own needs. Again, Liquid Web are dedicated to making life as easy as possible for their customers.
The final reason that Liquid Web’s service is recommended is their choice of control panel, cPanel. cPanel is extremely user-friendly, offering a pleasing graphical interface and allowing for a select number of parties, including third parties, to access the website and control it from an administrative standpoint. Further to this, Liquid Web offers cPanel with Softaculous, making installation super easy. In short, Liquid Web are, as their name suggests, fluid and flexible, offering the most high-quality and user-friendly functions possible.